Complaint Resolution Policy
Over the last three decades, VanDyk Mortgage has closed more than 100,000 loans. Slowly but surely, we've transfromed from a small midwestern business into a nationwide corporation with a portfolio of over $400 million and more than 300 employees. We believe our growth and tenure are the direct result of our strong referral business; built from our repuation of honesty and integrity and the excellence in customer care that we are known to provide. Still, we acknowledge that we are not perfect. Therefore, if you believe you have not received the service, attention or treatment you deserve, we hope you will reach out to us. We consider every complaint an opportunity to make things right and will do everything in our power to resolve your concerns.